Delivery-Policy

Delivery Policy

Order Processing

We aim to process and ship your order as quickly as possible after payment is successfully completed.

Please carefully review your order details, including product, size, color, and shipping address, before completing your purchase. If you need to make a change or cancel your order, please contact us as soon as possible.

Orders that have not yet been shipped may be canceled free of charge. Once an order has been shipped, it can no longer be canceled and will be handled in accordance with our Return & Refund Policy.

Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Shipping Rates & Free Shipping

We offer free standard shipping on orders of $59 USD.

For orders under $59 USD, applicable shipping charges will be displayed at checkout before payment is completed.

Shipping rates may vary depending on the destination, package weight, and selected shipping method.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take some time to update after the carrier receives the package.

Customers are encouraged to monitor their tracking information and respond promptly to any delivery, customs, or carrier notifications.

Estimated Delivery Times

Delivery times vary depending on your destination, selected shipping method, customs processing, local postal services, and other factors outside our direct control.

In rare cases, packages may take longer than the estimated delivery timeframe due to customs inspections, carrier delays, holidays, severe weather, or other unexpected circumstances.

Estimated delivery dates are provided as a guide and are not guaranteed.

Delivery

Your order may be delivered by your local postal service or a local courier partner, depending on your location.

If you are unavailable at the time of delivery, the carrier may leave a delivery notice or provide instructions for redelivery or collection.

Please ensure that the shipping address provided at checkout is accurate and complete.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. If you notice an address error before your order has shipped, please contact us immediately.

Lost or Damaged Packages

If your package is damaged in transit, arrives with damaged items, or appears to have been lost during shipping, please contact us as soon as possible with your order details and supporting evidence, such as photographs of the package or damaged product where applicable.

Claims for damaged or missing items should be submitted within 7 days of confirmed delivery, where applicable.

We will review eligible claims and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

Customs, Duties & Import Taxes

International orders may be subject to import taxes, customs duties, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.

We do not control customs charges or customs clearance times.

Customers are responsible for complying with applicable import regulations and responding to any requests from customs authorities or shipping carriers.

For more information about possible customs charges, please contact your local customs office.

Customs & Restricted Items

Customers are responsible for ensuring that products ordered from our store are permitted to be imported into their destination country or region.

We cannot be held responsible for delays, seizures, or rejected deliveries caused by local import restrictions or regulations beyond our control.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, failure to collect the package, refusal of delivery, or failure to complete required customs procedures, please contact our customer service team.

Any refund or reshipment will be reviewed based on the circumstances of the order and our applicable Return & Refund Policy.

Additional shipping charges may apply if reshipment is requested due to an address error or delivery issue caused by information provided by the customer.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, incorrect, or otherwise eligible for seller-covered return shipping under our Return & Refund Policy.

Original shipping charges are generally non-refundable unless required by applicable law or otherwise stated in our Return & Refund Policy.

If a refund is approved, applicable return shipping charges may be deducted from the refund where permitted.

Exchanges

Delivery times for exchanged products may vary depending on your location, product availability, and the shipping carrier.

Please refer to our Return & Refund Policy for complete exchange eligibility and instructions.

Foreign Transaction Fees

If your payment account is denominated in a currency other than U.S. Dollars, your bank or card issuer may apply currency conversion rates or foreign transaction fees.

These charges are determined by your financial institution and are not controlled by us.

For more information regarding exchange rates or foreign transaction fees, please contact your bank or card issuer.

Currency & Payment

Prices may be displayed in your local currency for convenience. Depending on the checkout configuration, your final transaction may be processed in USD or another currency shown at checkout.

The final amount, currency, shipping cost, taxes, and applicable fees will be clearly displayed before you complete your purchase.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders that have not yet been shipped may be canceled free of charge.

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, please follow our Return & Refund Policy after receiving your order.

Production Time & Processing Time

Production Time: For customized / made-to-order products, additional production time is required before order dispatch. The production lead-time is shown on each respective product page.

Processing Time: After your payment is confirmed, our standard order processing time is 1-7 business days (excluding weekends and public holidays).

Our products are American-inspired in design and style and are produced by our trusted manufacturing partners. To provide efficient order fulfillment and serve customers in different regions, orders are currently processed and shipped from our warehouse in China.

1.   Fulfillment Origin

Orders are fulfilled and shipped from our warehouse located in Unit 303, Factory Building C, No. 6, Longshan Industrial Zone, Nanwan Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China.

2.  Estimated Shipping Time

Estimated delivery time does not include production and processing time. Standard shipping estimated transit time: 7-9 business days after the order is dispatched. Please note: Estimated times are for reference only; actual delivery may be affected by customs clearance, carrier disruptions or other circumstances beyond our reasonable control.

3.  Shipping Fees

We adopt the following shipping fee rule：

Free standard shipping is available on orders over $59.

4.  Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. You may use this tracking number to monitor your parcel delivery status online.

5.  Delayed Shipments, Lost & Damaged Parcels

If you encounter shipping delay, parcel loss or delivery-related issues:

Please first check the latest status via your tracking link.

If your parcel is significantly delayed or appears to be lost, please contact our customer support within 30 calendar days from the date of dispatch, provide your order number and tracking ID.

We will investigate the case jointly with the logistics carrier.

We will not automatically reject customer claims merely because the tracking status shows "Delivered". If there is reasonable evidence indicating the parcel was not received by you, we will proceed with further investigation, and offer eligible remedies including reshipment or refund in accordance with applicable consumer protection laws.

Remedy note: Based on investigation outcomes, eligible solutions may include re-dispatch of goods, partial or full refund.

6.  Customs & Import Notes

Buyers are responsible for any applicable import duties, customs fees or local taxes that may be charged upon arrival in the destination country. Please check your local import regulations before placing an order.