Return-policy

FREE SHIPPING ITEMS

Orders of $59 or more qualify for free standard shipping.

Once your order has been shipped, you will receive an email with tracking information. If your package is lost or there is an issue with delivery, please check the tracking status first and then contact our customer service team. After we verify the situation, we will provide an appropriate solution, which may include a replacement or refund.

If after 30 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 14-30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) and the applicable return address. Return addresses may vary depending on the product and fulfillment warehouse, so please do not send any items back before your return has been approved.

For returns resulting from damaged, incorrect, or missing items, we will cover the applicable return shipping costs.

Only items purchased directly from https://americanmadegarment.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in the acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without a receipt may be refused. American Made Garment reserves the right to deny any return.

WHAT IF THE ITEM(S) RECEIVED IS DEFECTIVE/INCORRECT/DAMAGED?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, full or partial refund depending on the situation. For non-defective items, a refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?

Once your returned package has been received, inspected, and approved, the refund will be issued to your original payment method within 7–10 business days. The actual time it takes for the funds to appear in your account may vary depending on your card issuer or payment provider.

If you haven't received a credit for your return yet, here's what to do: contact the bank/credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

Orders that have not yet been shipped may be canceled free of charge. No cancellation fee will apply to Not shipped orders.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item after it has been shipped, please follow our Return Policy to request a return or refund after receiving your order.

Please contact our Customer service at [email protected] to get the return address.