ORDERING
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Orders that have not yet been shipped may be canceled free of charge.
Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, please follow our Return-policy after receiving your order.
How do I set my shipping address?
Please enter your shipping address carefully and make sure all details are complete and accurate, including your name, street address, city, state or province, postal code, country, and contact information.
We recommend using an address format that is recognized by your local postal or courier service. Please double-check your information before placing your order to help avoid delivery delays or failed delivery attempts.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your temporary shipping address as we do not know how long the destination's customs department will have the package on hold.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. If your package is lost or there is an issue with delivery, please check the tracking status first and then contact our customer service team. After we verify the situation, we will provide an appropriate solution, which may include a replacement or refund.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
How will my order be shipped?
For shipping methods, please read our Shipping page.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is my order eligible for free shipping?
We offer free standard shipping on orders of $59 USD or more.
RETURNS
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 14-30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
For returns due to damaged, defective, or incorrect items, return shipping costs will be covered by us. For other (change-of-mind) returns, the customer is responsible for return shipping costs unless otherwise required by law.
What if the item(s) I received is defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
Once your returned package has been received and approved, your refund will be issued to your original payment method within 7–10 business days. The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
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